Refund policy

Returns & Exchanges

Each Andronika offering is handcrafted in small batches with thoughtfully chosen ingredients and careful attention to the integrity of every formulation.

Because our skincare and body care products are personal-use goods, and because we cannot ensure the integrity of a product once it has left our care, all sales are final and we are unable to accept returns or exchanges.

We encourage you to review product descriptions, ingredients, and ritual directions carefully before purchasing. If you have a question about a product before placing your order, we are always happy to help. Please contact us at hello@andronika.earth.

Damaged, Incorrect, or Missing Items

Every Andronika order is prepared and packaged by hand with care. Please inspect your order upon arrival.

If an item arrives damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery at hello@andronika.earth. When possible, please include photographs of the product and packaging so we can understand what occurred and determine the appropriate resolution.

If an error was made in preparing your order, we will gladly work with you to make it right.

Product Experience

Because Andronika formulations are created with naturally derived ingredients and handcrafted in small batches, subtle variations in color, texture, aroma, or appearance may naturally occur from batch to batch. These subtle variations are a natural reflection of the botanical ingredients within each formulation and do not necessarily indicate a defect in the product.

If you ever have a concern about the condition or integrity of an Andronika product you receive, please reach out to us. We want every offering to arrive and be experienced as it was intended.

Exchanges

Due to the personal nature of our products and our commitment to product integrity, we do not accept exchanges.

Refunds

Refunds are not offered for changes of mind, personal preference, or products that have been opened or used.

Should your order arrive damaged, defective, or incorrect, contact us within 24 hours of delivery. We will carefully review the circumstances and work with you toward an appropriate resolution.

At Andronika, each offering is created, held, and sent with intention. We are grateful for the trust you place in our hands and want your experience to reflect the care with which Andronika was created.